HMCITY (Shenzhen Ouli Digital Co., Ltd.)
Last updated: June 4, 2026
HMCITY values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website, register a warranty, or use our SMS messaging services.
Information We Collect
We collect personal information such as your name, email address, phone number, order number, and product purchase information. We collect this information when you register a warranty, contact customer support, or opt in to receive SMS messages. When you opt in to SMS, we collect your phone number for customer support communication only. Warranty registration requires your email and order number to verify your purchase.
How We Use Your Information
We use your information to process warranty registrations, verify your product purchase, provide customer support, send order updates, send service notifications, troubleshoot product issues, and communicate with you about your warranty claim. Your information helps us determine if your product is eligible for replacement, repair, or refund.
SMS Messaging
You will only receive SMS messages if you explicitly opt in through our standalone consent page at https://hmcitytrade.com/SMS-from. On that page, you must voluntarily check an unchecked box to agree to receive messages. No marketing or promotional messages are sent via SMS. SMS messages are limited to customer support follow-up, warranty status updates, order updates, service notifications, and troubleshooting assistance.
Warranty Registration
Warranty registration is completely separate from SMS consent. You can register your warranty without opting into SMS messages. Providing your phone number for warranty purposes does not automatically opt you into SMS. SMS consent requires a separate, explicit action on the SMS consent page.
Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not sell, rent, or share SMS consent or phone numbers with third parties for any purpose. We may share limited information with trusted service providers only to operate our messaging, warranty processing, and customer support systems.
Your Rights and Choices
You may opt out of SMS messages at any time by replying STOP. You may also reply HELP for assistance. After you opt out, you will no longer receive SMS messages from us. Opting out of SMS does not affect your warranty registration or your ability to receive support by phone or email.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.
Contact Us
If you have any questions about this Privacy Policy, your warranty, or our SMS services, you may contact us at partner@frostorm.org.